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faqs

Want to know more about the Turkey Hill Experience to help plan your trip to this family friendly destination in Lancaster County? Check out the freqently asked questions below (and their answers, of course). If you have additional questions, please contact us.

Turkey Hill Ice Cream
Turkey Hill Experience

Are reservations required?

Reservations, while not required, are highly recommended, especially during the months of June, July and August.

What forms of payment do you accept?

We accept cash, Discover, MasterCard and Visa. We also accept organizational checks for group reservations. No personal checks will be accepted.

My child is three or under, do I need to pay for them?

Children three and under are free for the main experience. If they wish to participate in the Taste Lab or Tea Discovery, an additional fee applies.

My Child wants to make ice cream, but I don't. Do I need to pay?

Yes, all seats in the Taste Lab are sold on a per seat basis.

Do you offer a military discount?

Yes. Military personnel, past and present, receive free admission to the main experience, with proper ID.

I have a voucher or coupon how do I make a reservation?

Please call us at 717-684-0134 extension 100 for assistance.

Are strollers allowed in the facility?

Yes, strollers are permitted in the facility.

Where do we park?

Free parking is available on-site.

Do you have RV parking?

Yes. Limited RV parking is available on-site.

Can we take pictures?

ABSOLUTELY!

Do you have a coat/bag check?

We do not. Guests are welcome to take items to/from their car and re-enter as needed.

Do you own the Turkey Hill Minit Markets?

No we do not own the Minit Markets nor are we a part of their organization. For more information on Turkey Hill Minit Markets, please visit turkeyhillstores.com or call 888-200-6211.

Where is Turkey Hill Dairy located?

Turkey Hill Dairy is located about six miles south of the Turkey Hill Experience Conestoga, PA.

Are group discounts available?

Yes. Please visit the "Group Sales" section of the website for more information.

Are there allergens in your facility?

Yes. We are not an allergen free facility.

Are there better times to visit?

In terms of visitation, weekends tend to be our busiest days. If you have flexibility in your travel plans, consider visiting us on a weekday.

Are pets permitted?

Pets are not permitted in the Turkey Hill Experience. Service animals, however, are permitted in all areas where guests are allowed.

Is free Wi-Fi available?

Yes, we have free public WIFI throughout the Experience! Connect your device to "THE GUEST" wifi network and accept the terms of service.

Is there a lost and found onsite?

Yes. Please contact our guest services desk for assistance, 717-684-0134 extension 103.

Is the Facility ADA Accessible?

Yes, our facility is ADA accessible.

Do you have an elevator?

Yes, the facility is equipped with an elevator to assist in moving from floor to floor.

Are there accessible restrooms?

Yes, there are Accessible Restrooms, including a family restroom.

Do you rent wheelchairs and strollers?

A wheelchair available free of charge on a first-come, first served basis. We do not rent strollers.

Is Handicapped parking available?

Yes, a limited number of Handicapped Parking spaces are available on-site in a first-come, first-served basis.

Is the Turkey Hill Experience a certified autism center?

Yes, team members are certified and we offer a quiet space and sensory bags upon request. For more information, visit our Accessibility page.

Is the Turkey Hill Experience a kosher facility?

Yes. As of August 1, 2019, the Turkey Hill Experience is a kosher certified facility. For more information, please visit www.oukosher.org or call 212-613-8241.

Does the Turkey Hill Experience have a dairy-free sample for guests at sample central

Yes, the Turkey Hill Experience provides dairy-free samples upon request

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